Delta Recovery Systems Newsletter

Delta Recovery Systems, a Worldwide Collections Agency May 2005

In This Issue


Victory belongs to the most persevering.

--Napoleon Bonaparte, French general and emperor (1769-1821)

If that isn't the credo of all collection personnel, it should be! Napoleon could have had a future in credit and collections. Read on, you may find that this 18th century General is still having an effect on your receivables!

Napoleon Bonaparte was born on August 15, 1769 in Ajaccio on the Mediterranean island of Corsica. He is both a historical figure and a legend-and it is sometimes difficult to separate the two.

Napoleon decided on a military career when he was a child, winning a scholarship to a French military academy. His meteoric rise shocked not only France but all of Europe, and his military conquests threatened the stability of the world.

Napoleon's own opinion of his career is best stated in the following quotation:

"I closed the gulf of anarchy and brought order out of chaos. I rewarded merit regardless of birth or wealth, wherever I found it. I abolished feudalism and restored equality to all regardless of religion and before the law. I fought the decrepit monarchies of the Old Regime because the alternative was the destruction of all this. I purified the Revolution."

Napoleon may well be impacting your collections! Among his achievements was the formalization of Civil Law, known as the Napoleonic Code.

Code Napoléon is a designation officially applied in 1807 to the code of French civil law originally enacted in March 1804 as the Code Civil des Français and still in force in France. Properly, the term applies to the entire body of French law, as contained in five codes dealing with civil, commercial, and criminal law, promulgated between 1804 and 1811. An initial draft completed in 1793, following the outbreak of the French Revolution, was a protest against the extreme diversity in the laws then in force in different parts of France. This draft was rejected by the National Convention, but finally the task of preparing another draft was entrusted in July 1800 to a commission consisting of the most eminent jurists of France. The new draft, with some conservative features, was completed in four months. It encountered considerable opposition before it was finally enacted. It was named in honor of Napoleon, emperor of France, who had participated in the formulation.

The Code Napoléon was a compromise between the customary law, basically Germanic, of the northern provinces of France, and the essentially Roman law of the southern and eastern regions of the country. In arrangement, the code corresponds to the Institutes, contributions made by the Byzantine emperor Justinian I to the Roman Corpus Juris Civilis, or body of Civil Law. Among the merits of the French code are its simplicity and clearness of statement. It has required many judicial interpretations, however, and has been frequently modified by legislative amendment. As a result of the Napoleonic conquests, the code was introduced into a number of European countries, notably Belgium, where it is still in force. It also became the model for the civil codes of Québec Province, Canada, the Netherlands, Italy, Spain, some Latin American republics, and the state of Louisiana.

David Ward, CEO

 


Greetings!

This month we offer a few tips to increase the efficiency of your in house collection process. Then we examine the relevance to the collections world of one of history's most legendary political and military leaders. Finally, we'll play a little game called Did You Know? As always, we welcome any comments, suggestions and/or questions you may have concerning our newsletter and industry issues in general.

Comments, Suggestions and Feedback


In past newsletters we have discussed the importance of making sure your in-house collectors have a pre-defined Standard Operating Procedure (SOP) to follow. Along with your Standard Operating Procedure I must stress the relevance of the correspondence you have with your debtor. For the sake of this article let us imagine your employees are all set and working within the SOP parameters.

 

Still something seems to be missing! Your collectors don't have valid addresses and have not responded to dispute letters. They are spending countless hours tracking down contact information and your collection process is still not to the level of efficiency you would like it to be. What now??

Start by reviewing your correspondence with your client. All documents are relevant and records can be your best source of information if they are used efficiently and wisely.

First, take the extra time to gather information before starting work with a new client. You may not realize that in the rush to sell your products and services many times pertinent information is not even asked for!

Here are a few examples:

Second, have each collector equipped with letters that will help him or her move forward and receive information.

Examples:

  • Initial Demand for Payment.
  • Disputed Account.
  • Settlement Letter.
  • Final Demand for Payment.

If you don't have a specific series of letters, contact Delta Recovery Systems. We'll help you to develop what you need.

Third: All information gathered thru correspondence should be entered into your clients credit file as soon as it is received. Keep other departments such as sales, shipping and accounting involved in client contact management. Change those addresses and phone numbers right away. Keep in touch with your clients and ask if there are any changes in their profile.

Give your staff the ability to gather and store client's information. This is vital not only during the in-house collection process but when outsourcing the accounts as well. Delta Recovery Systems works with our clients to help them with all aspects of the collection process as a trusted advisor and partner in business. Feel free to call with any questions!


For those of you that watch Sportscenter, you're familiar with the segment they do at the end of every show where they pull up a factoid or two about one of the players, teams, or sports that they highlighted during the show. Well, here's our rendition. If you've closely followed past editions of the newsletter, you may even be familiar with a few of these.

Did You Know?

  • Delta Recovery Systems is one of only 3 agencies in the world that is certified by both the Commercial Law League of America and the International Association of Commercial Collectors (IACC).
  • All of our collectors are certified by the IACC, assuring professionalism both to you as well as your debtors.
  • We act as an extension of your existing debt collection department, helping turn your over 90 column into cash.
  • Our President and CEO is the President of the IACC, the largest organization of commercial collection specialists in the world. This means you can count on us to be at the forefront of trends and changes in the collection industry.
  • We represent the North American region for Global Credit Solutions, giving us access to a global network of collection specialists should you have debtors on foreign soil.